retail & e-commerce

Why Traditional Customer Loyalty Programs Need To Transform

In this series, professionals attending the TAP conference share their insights on the mobile and on-demand economy. If you're in New York on Sept. 29, join the conversation live: Tickets are still available at tapconference.com. Read the posts here, then write your own. Use #TAPCON16 somewhere in the body of ...

This Is How Elon Musk Plans To Send People To Mars; A LeanIn Study Shows Men And Women Are (still) Not Equal In The Workplace, And More News.

Share this using the hashtag #DailyRundown. The World Bank has unanimously appointed sitting President Jim Yong Kim for a second five-year term. Kim was “the only candidate in a process criticized by World Bank staff and campaigners as lacking in transparency and dominated by the United States.” The board cited ...

Vodafone’s $7-Billion Top Up, Walmart Eyes Tie-Up With Flipkart And Other India News

Bid to win: Vodafone is looking to win the cut-throat race in one of fastest growing telecom markets in the world. With the entry of Jio, the telcos have been trying to up their game. This is the latest example of the same. Vodafone has pumped in a whopping $7 billion ...

Big Box Vs. Big Tech: Retailers Sit On The Sidelines While Tech Slides Into Commerce

It’s no secret that brick-and-mortar retail is in soul-searching mode.  Macy’s, JCPenney, Office Depot, Sears, American Eagle, Abercrombie & Fitch, and more are closing dozens of stores this year. Sports Authority, Aeropostale, and American Apparel filed for bankruptcy over the past 12 months, and the proportion of “unhealthy” and “troubled” ...

How Brands Should Meet The Demands Of Modern Luxury

This article was originally published in Luxury Daily. Luxury used to be about rarity. Brands such as Bentley, Balenciaga and Tiffany sold products out of reach for the common person. Even more than the watches or cars themselves, their purchasers were buying exclusivity. But luxury has changed, especially for younger ...

How One Founder Is Handling The Shift From 'grow, Grow, Grow' To 'survive, Survive, Survive'

Barely a year ago, Melody McCloskey had a meeting with one of the "most prominent investors in Silicon Valley." Sitting down in a conference room somewhere on Sand Hill Road, the founder began to share the growth numbers of her four-year-old online booking agent for beauty professionals, StyleSeat. In the ...

How LVMH Became France's Most Sought-after Employer

With its glamorous brands – Louis Vuitton, of course, but also Dior, Guerlain or Givenchy – and its international renown, LVMH was named France's most sought-after employer in the #LinkedInTopAttractors rankings. The world's No. 1 luxury group has introduced a whole host of innovative strategies to recruit the best talent, including engineers. I ...

How Brick And Mortar Wins On Amazon Prime Day

Tuesday, July 12th marks Amazon’s second annual Prime Day – “the biggest global Amazon event ever,” offering over 100,000 exclusive deals for Prime members, and free shipping through the day.  An increase in online sales from the retailer is often cited as a contributing factor in the decline of brick-and-mortar businesses, ...

Why I Could Trust YOU More Than My Neighbour

No offence to my neighbours. They are very nice people. But do I trust them enough to get into their car and drive 300km, or to sleep in their flat? Not necessarily. I see them often but I know very little about them. Thanks to trust built online by collaborative ...

The Challenge Of Building A Luxury Brand

Despite almost three decades of effort by Cadillac and Lincoln to compete for mindshare with the foreign (mostly German and Japanese) luxury vehicle brands, both domestic brands have failed to make inroads in the segment.  In the NY Metro and other large US Metro markets, both brands remain tethered to ...

Apple's Mid-Life Crisis Is An Opportunity To Become A New Kind Of Company

Just this past April, the world’s favorite brand turned 40 years old. To celebrate, the company announced its first disappointing earnings in well over a decade, and its first iPhone sales decline in nine years, sparking speculation that perhaps the world’s hippest company was starting to age. It’s ...

The New Google Research On Shoppers : My Experience

Google recently released their Research done by IPSOS and Sterling Brands on how digital connects shoppers to local stores. The report says 'With two in three consumers not finding the information they need in-store and 43% then leaving frustrated, digital presents an opportunity for retailers to improve the in-store shopping experience. ...