customer experience

Importance of Comprehensive Training Sessions in Inbound Contact Centers

It is so true that most inbound customer service solution providers have adeptly been meeting all sorts of requirements, specifications, and expectations of their clients.  These solution providers are actually delivering top-tier inbound customer support solutions, and they are helping clients immensely in maintaining reinforced bonds with all their ...

With A Creative Brief, Less Isn’t Always more

9 Must-Haves For A Stellar Creative Brief Ordinary creative briefs are often missing the detail and direction needed when multiple people are working together to bring a project to life. And while they can sometimes get the job done, they don’t always create that initial spark that can lead to ...

The hidden dangers of bad customer service

While many companies see customer service as little more than a cost of doing business, research shows providing great support is as rewarding for customers as it is for your bottom line. It’s true some industries get away with bad customer service. Airlines and their famously low expectations are ...

How To Improve Every Customer Experience With A.I. And Machine Learning (VB Live)

Image Credit: Shutterstock There are chatbots, and then there are the bots built to understand and strengthen a customer’s experience with your brand. Which would your user rather talk to? Join our latest VB Live event with Smarter Child creator to learn more about how to turn A.I. ...

Work The Future, Today: Collaboration, Innovation + Transformation

Reimagining the Context of Work: The Purpose of Transformation By Whitney Vosburgh + Charlie Grantham This fifth blog is a summary of blogs: #1 Need for New Story of Purpose, #2 Purpose: Leadership, #3 Place: Linkage, and #4 Practice: Leverage. And as a way to pull all this together with a clear view of the ...

Why I'm Launching A Startup From My RV

Three years ago I was working for a start up in Austin selling software. I took the job because I wanted to dip my toe into the start up community. Everyone and their mom was launching a start up and since I'd just graduated from college, it was the only ...

It's a powerful new platform which can show video advertising to millions of people but it's not without its challenges: there's no sound for starters and you have just seconds, if that, to grab people's attention and persuade them to watch at all.

It's a powerful new platform which can show video advertising to millions of people but it's not without its challenges: there's no sound for starters and you have just seconds, if that, to grab people's attention and persuade them to watch at all. You'd be forgiven for thinking I was ...

The Era of Personalized Marketing is Here

We live in the data age. Data is collected about our personal behavior everywhere. From the searches we instigate online to the products we order (and when) to the movies we choose in our Netflix Queue, sometimes it seems as if every move we make ends up in a database ...

A brief history of customer support

When we talk about customer support on this blog, we’re always talking about a certain kind of support — but that can be hard to define. What is the definition of customer support, and what what does good customer support look like today? Customer support isn’t the same thing ...

IronSource Launches Aura To Give 100 Million Smartphone Users The Cure To shovelware

Image Credit: Pixabay If you’re an Android user, you’ve probably had a terrible experience with shovelware — the “helpful” apps manufacturers and carriers add to your phone without asking. Typically, these apps suck up precious storage space. Even worse — like a free U2 album — they’re universally disliked and ...

Are These Digital Marketing Models Mutually Exclusive?

Digital marketing modelsWhich Digital Marketing Models Should My Business Use? Perhaps your business is ready to tap into the online market, or maybe you need to provide a report for your boss. Whatever your position, the questions remain the same: how do I prepare my business for the digital economy? ...

4 Lessons About Handling Stressed Customers That I Learned From Being A Mover

When people call certain service companies -- realtors, pest control, movers and the like -- they are essentially dialing 911. That's because they’re likely facing a crisis that involves one of life’s biggest stressors, ranging from birth and death, to marriage and divorce, to a new house or job ...